FAQ

How can we help you?

Services

ArcGIS Platform includes the following:

Refer to ArcGIS location services for a full list of all location services and more information about each service.

When you create an application that requires access to ArcGIS location services, choose an authentication method compatible with your application. Esri offers two authentication methods:

  • API keys: A permanent access token that grants your public-facing application access to specific, ready-to-use services and, with an ArcGIS Developer account, private content.

  • Token based authentication with OAuth 2.0: Temporary tokens using application or user credentials through an ArcGIS Platform sign-on that grant your application access to the services and content authorized to that user or application. This is the recommended method, most commonly used with ArcGIS Online and ArcGIS Enterprise.

Refer to the Security and Authentication section of the Developer Guide for more information.

You can view the status of ArcGIS location services on status.arcgis.com.

Geocoding has different associated costs depending on whether or not you store the results. If you discard geocode results immediately after viewing them on the map or using them in your app, they are not considered stored results.

However, if you store the results, for example, persist the data in a database or a file, these operations are considered stored, as described in the Terms of Use.

See the Pricing page for more details and to estimate costs.

Yes, view your API keys' usage, such as the ArcGIS location services used, by going to your dashboard and selecting the API keys tab. From there, identify the API key and select View Usage.

Yes, a developer subscription includes up to 5gb of free tile & data storage and 100mb of free feature storage.

You cannot share data with groups using your ArcGIS developer account. However, if you purchase a Builder or higher plan you can share data with groups using your ArcGIS Online Development and Testing Organization. Developers with ArcGIS Online accounts can also share data with groups.

Pricing

Esri released ArcGIS Platform on January 27, 2021 which includes new pricing for Esri's ready to use location services. Users who signed up for a developer subscription prior to January 27, 2021 will receive a $5 voucher each month until April 20, 2022. This $5 voucher is equivalent to the 50 credits previously received each month and is part of the transition from service credit pricing to the new ArcGIS Platform pricing model.

You can contact Esri Customer Service or your local distributor. Use the contact us link: https://www.esri.com/en-us/contact

Your account will be invoiced on the same day every month. Invoice day is based on the date that you originally signed up.

If your ArcGIS Developer subscription does not have pay-as-you-go enabled or a prepaid balance, the service that exceeds the free tier will be disabled until the start of your next monthly term.

To restore access to the service, enable pay-as-you-go to immediately receive access to the services. To do so, sign in to the ArcGIS Developer dashboard and enable pay-as-you-go.

You can enable pay-as-you-go by signing in to your ArcGIS Developer dashboard and navigating to the account section. From there, you can enable pay-as-you-go after providing a payment method.

Yes, when you enable pay-as-you-go, you can access all ArcGIS location services and functionality. If you have exceeded your free tier limits and a free service has been disabled, access will be restored upon enabling pay-as-you-go.

All developer subscription plans include the following monthly free access to location services and storage:

  • 2,000,000 map tiles
  • 100mb Feature Service hosting
  • 5gb Tile and Data storage
  • 5,000 Service Areas
  • 20,000 Simple Routes
  • 20,000 Geocode searches (not stored)

Note: if you exceed usage beyond the free tiers and do not have pay-as-you-go enabled, the service will be disabled until the start of your next monthly term. To ensure uninterupted access, please enable pay-as-you-go on your ArcGIS Developer account. For more information on the free tier, refer to the pricing page.

To gain access to services without a free tier, such as Spatial Analysis and GeoEnrichment, you will need to enable pay-as-you-go in the account section of the ArcGIS Developer dashboard.

To get technical support, upgrade to a monthly Builder subscription plan or purchase an annual subscription plan. Refer to the pricing page for price details.

Otherwise, you can also use the Esri Community or Stack Overflow forums.

Yes, you can purchase a Monthly Builder plan by signing in to your ArcGIS Developer dashboard and navigating to the account section. From there, you can purchase a Monthly Builder plan with a payment card. Refer to the pricing page for price details.

To pay with an alternative method, please contact Esri Customer Service or your local distributor.

You can purchase an annual ArcGIS Developer subscription plan by navigating to the Esri store and signing in with your ArcGIS Developer account credentials, or you can contact Esri Customer Service or your local distributor.

Yes, as long as your solution uses location services from ArcGIS Platform.

Please note that you are required to pass access token authentication with all ArcGIS location services used by your application, including basemaps and geocoding. Refer to the Developer guide for more information.

Pay-as-you-go services are invoiced in US Dollars.

If you have an ArcGIS Developer account, Pay-as-you-go is a billing option that allows you to pay only for the services you use. It also gives you access to all of the location services and functionality available. Pay-as-you-go is managed from the developer dashboard and is turned off by default for new accounts.

Licensing

You can find Terms of Use, Master Agreements, and all other legal documents pertaining to licensing on the Esri Legal website: https://www.esri.com/en-us/legal/overview.

You will find license information in Esri Legal's Master Agreement, Products Only and product-specific Terms of Use, as well as some related information in the Developer Guide, in client APIs, and specific answers to common questions here in this FAQ.

You can create a new API key by signing in to the ArcGIS Developer dashboard. Each ArcGIS Developer account is set up with a default API key. Refer to to the API Keys section and related Security and authentication content in the Developer Guide.

Yes, you can create an API key and scope it to a particular service. Refer to Available services for a list of services and scopes. If you have an ArcGIS Developer account, you can also scope the API key to an item that belongs to your account.

You can host your private data in ArcGIS Platform and use it in your solution. This feature is currently in beta. While you’re unable to commercially release this capability at this time, you can develop and test against it. Once the private data feature is released, we will provide a transaction-based business model.

Note: Private data hosted in ArcGIS Platform should be used to add value to your solution and not to host data as a service for your customers, nor should it be used as a mechanism to sell data.

You can restrict access to your API key to specific clients by setting its Allowed Referrers to only the origins you specify. Review your API key settings by signing in to your dashboard. Refer to the API Keys section in the Developer Guide for details.

Yes, Esri basemap and geocoding API endpoints require authentication through ArcGIS Platform. If you are implementing a new application or upgrading an existing application, you will be required to authenticate with these services using an access token. Refer to the Security and authentication section of the Developer Guide for more information.

See also 2022 endpoint migration timelines that might impact your application based on the API or SDK version you use.

You can build and deploy as many revenue-generating apps as you want with an ArcGIS Developer subscription. Please note that you must pass an access token authentication with all ArcGIS location services used by your application, including basemaps and geocoding, and that you must adhere to the Terms of Use. Refer to the Developer guide for more information.

Yes, Esri requires that whenever you build and deploy applications that use a basemap layer or data layer, or use the Basemap layer service or any other Esri data service, you must include appropriate Powered by Esri and/or data source attribution. Refer to Esri Legal Master Agreements for products, services, and data attribution and the Developer guide for details.

Not if you are using resources from Esri. Whenever you build and deploy applications that use a basemap layer or data layer, or use the Basemap layer service or any other Esri data service, you must include appropriate Powered by Esri and/or data source attribution.

Refer to Esri Legal Master Agreements for products, services, and data attribution and the Developer guide for details.

Yes, you can integrate ArcGIS location services with any open source client as long as you follow the Terms of Use and Attribution guidelines. Esri provides documentation for the following open source client APIs:

Refer to the documentation to learn more.

Before you deploy your ArcGIS Runtime application into production, you must either get one of the four ArcGIS Runtime license string levels: Lite, Basic, Standard, or Advanced, or use an ArcGIS identity (formerly named user.)

Lite

Users with this level can:

  • View maps, scenes, layers and packages from ArcGIS Platform.
  • View layers from services in open formats such as WMS or KML.
  • Download, edit, and sync features in a public ArcGIS feature service.
  • Generate a mobile geodatabase with features from a sync-enabled feature service and download updates.
  • Perform place finding, optimized routing, service area calculation, and closest facility analysis using a street network.

Basic

In addition to Lite functions, users with this level can:

  • Download, edit, and sync features in a private ArcGIS feature service.
  • Navigate a route using the route tracker.

Standard

In addition to Basic functions, users with this level can:

  • View local data that is not part of ArcGIS Platform, including KML accessed as a file resource, shapefiles, GeoPackages, ENC layers (S-57), local raster layers, use raster functions, and local raster elevation sources.
  • Edit local data that is not part of the ArcGIS Platform, including tables, shapefiles, and GeoPackages.
  • Perform visual analyses, including line of sight and viewshed.

Advanced

In addition to Standard functions, users with this level can:

  • Edit enterprise geodatabases with attachments.
  • Use a subset of standard and advanced ArcGIS Pro tools to include in a geoprocessing package.

ArcGIS Runtime documentation contains details about license strings, including the free Lite license string included with an ArcGIS Developer subscription, and information about how to obtain a higher license string level if required by your app.

Refer to your ArcGIS Runtime API product-specific Terms of Use for more information.

No. Esri’s product-specific Terms of Use (a supplement to the Master Agreement: Products) states that use of ArcGIS Runtime in a service is not permitted. A general reference to the ArcGIS Runtime SDKs in note 19 states "License may not be used to develop Internet or server-based Value-Added Applications".

Not by itself; API keys grant access to ArcGIS Platform services. If you are using an API key with an ArcGIS Runtime API, you must also include a license string to license your app for deployment. Refer to the Developer guide for basic requirements.

License strings are available at the free Lite level with your ArcGIS Developer subscription, or contact your Esri account representative for paid license strings levels (Basic, Standard, and Advanced), license string extensions from Esri, and distributed deployment packs.

Yes, each ArcGIS Developer subscription can generate one unique ArcGIS Runtime Lite license string. This string can be shared across all Runtime applications associated with the ArcGIS Developer subscription from which it was created.

Note: Protect your license string: it is unique to your ArcGIS Developer subscription.

Yes, you can compile your app with a Lite license string to provide access to Lite functionality in your Runtime app, and also offer the ability to log in with an ArcGIS identity (formerly named user) type Editor, Field Worker, Creator, GIS Professional, or a level 2 Named User.

ArcGIS Runtime license strings for paid levels (Basic, Standard, and Advanced) or extensions are purchased from Esri and distributed via deployment packs. Upon purchase of a deployment pack, you are provided with a unique license string for the level or extension you purchased. Additional deployment packs for a level or extension you purchased previously do not include another license string, however, additional unique license strings can be provided upon request. Contact your Esri account representative.

Note: Protect your license strings: they are unique to your organization.

The ArcGIS Runtime license level enabled for ArcGIS identity (formerly named user) is dependent upon the user type.

  • Viewer and Lite include a Lite license.
  • Editor, Field Worker, and Basic include a Runtime Basic license.
  • Creator, GIS Pro Basic, and Standard user types include a Runtime Standard license.
  • GIS Pro Standard, GIS Pro Advanced, and Advanced user types include a Runtime Advanced license.

Some types do not include an ArcGIS Runtime license, such as Storyteller and Insights.

License strings are often used by customers who do not have access to an ArcGIS Online or on-premises ArcGIS Enterprise account or who are using an application that will remain offline for greater than 30 days. You are required to track the number of ArcGIS Runtime license string deployments used at each level (Basic, Standard, and Advanced), as each app installation available (including multiple apps used by a single user) counts as a deployment.

ArcGIS identity (formerly named user), is typically used to log in users with an ArcGIS Online or an on-premises ArcGIS Enterprise account, and whose devices or applications will be online at least once every 30 days (the default timeout for ArcGIS Runtime using ArcGIS identity). A notable benefit of this model is that the license is attached to the user, not the application, so that one authorized user can license more than one ArcGIS Runtime application.

ArcGIS Runtime apps are licensed per deployment.

If you use a license string, you are required to track the number of ArcGIS Runtime license string deployments used at each level (Basic, Standard, and Advanced), as each app installation available (including multiple apps used by a single user) counts as a deployment.

If you use ArcGIS identity, the license is attached to the user, not the application, so that one authorized user can license more than one ArcGIS Runtime application.

Local data files are geo-enabled data available in a file residing on your users' device(s), regardless of how it got there. ArcGIS Runtime supports a variety of different local file data formats. Depending upon the type of data, a specific license string level may be required to use that data in your ArcGIS Runtime application.

Lite:

  • View layers and packages from ArcGIS Platform. If ArcGIS packages contain local data that are not originally part of the ArcGIS Platform, viewing that data may require a higher license level. For example, to read raster files in a mobile map package or mobile scene package you need a Standard license. Refer to ArcGIS sources in the Layers page for a list of layers and packages from ArcGIS Platform.
  • View layers from services in open formats such as WMS or KML accessed as a web resource or other providers such as Bing or OpenStreetMap. Access to services that are not part of ArcGIS Platform could require additional licensing not managed by Esri.
  • Download, edit, and sync features in a public ArcGIS feature service. These services are available on the Internet and are not secured.

Basic:

  • Download, edit, and sync features in a private ArcGIS feature service. These services are only accessible on a local network and/or are secured.

Standard:

  • View local data that is not part of ArcGIS Platform, including KML accessed as a file resource, shapefiles, GeoPackages, ENC layers (S-57), local raster layers, use raster functions, and local raster elevation sources. Although this data may be generated by ArcGIS products, the data format is not owned or managed by Esri.
  • Edit local data that is not part of the ArcGIS Platform, including shapefiles and GeoPackages.

No, there is no limit.

If your app has a Basic, Standard, or Advanced Runtime license string and you would like to deploy it via an app store or the ArcGIS Marketplace, let us know, contact your Esri account representative, or sign up for ArcGIS Marketplace.

ArcGIS Runtime Local Server is a component that enhances functionality of desktop-focused ArcGIS Runtime SDKs:

It is available as a separate installation to supplement the functionality of those Runtime SDKs supported on Windows and Linux desktops. It is powered by packages created in ArcGIS Pro, which can be hosted by Local Server as local map, feature, and geoprocessing services. Desktop-focused ArcGIS Runtime SDKs also provide a client API to access Local Server services.

Access to a utility network requires the ArcGIS Runtime Utility Network extension, which can be enabled using a license string or ArcGIS identity (formerly named user) with a Utility Network user type extension. The Utility Network user type extension is a cross-product add-on license (ArcGIS Enterprise only) for any user type that enables access to utility network services from clients such as ArcGIS Pro, native apps built with ArcGIS Runtime, and web apps built with the ArcGIS API for JavaScript.

Refer to the .NET extension licenses documentation, applicable across ArcGIS Runtime API, for more information.

No, contact your Esri account representative for more details on transitioning license strings from 10.2.x to 100.x.

Account

All accounts that access ArcGIS products have different access levels based on their type of account, (optional) subscription, license assigned, and services available:

  • ArcGIS Developer account is a free account included with all ArcGIS Developer subscription plans and includes access to services with a free tier and the ability to sign into the ArcGIS Developer dashboard and other Esri sites. Developer accounts must enable pay-as-you-go to access services beyond the free tier and cannot use credits.

  • ArcGIS Online account is a member of an ArcGIS Online organization. Members of an ArcGIS Online organization have a user type license assigned to their organization and have access to services established by their assigned role within the organization. Online accounts use credits and cannot enable pay-as-you-go.

  • Public account is a free account available for individuals to create and share content with limitations on usage. Public accounts cannot be used to develop applications.

Users with an existing ArcGIS Online account can sign in to the ArcGIS Developer dashboard to create and manage layers, API keys, and content.

No, this is not permitted. Each ArcGIS Developer account is for one individual and cannot be shared.

Esri determines inactive ArcGIS Developer subscriptions by reviewing your log-in history to any Esri site and all service transactions over the past 24 months. If you have not signed in to an Esri site within the previous 24 months and have not consumed any service transactions, your subscription is considered inactive from that date.

Developer subscription administrators are notified by email using the email address registered to their account if their subscription has been determined to be inactive based on account activity and transaction history.

To prevent deletion of an inactive ArcGIS Developer subscription, sign in to any Esri site with your ArcGIS account, which reestablishes activity and resets the clock for 24 months from the most recent site activity / transaction history.

If your inactive ArcGIS Developer subscription is deleted, all of your content is permanently deleted from the ArcGIS Platform and cannot be restored.

Esri deletes inactive ArcGIS Developer subscriptions for security reasons. This is a standard industry best practice for risk management and protects both Esri's site and your identity.

Sign in to your ArcGIS Developer dashboard and navigate to the account > Billing section. From there, you can add or update the payment method.

Service credits are the currency used by ArcGIS Online subscriptions to pay for specific transactions and storage types, such as storing features, performing analytics, and using premium content.

Pay-as-you-go is offered only for ArcGIS Developer subscriptions to pay for transactions and services that exceed their free tier.

If you have pay-as-you-go enabled and have either used a service without a free tier or have exceeded the free tier, your invoice will reflect your total usage of the cost per service that you have incurred.

If you signed up for an ArcGIS Developer subscription prior to January 27th, 2021, you received 50 credits per month to cover the cost of development and testing with our location services. This $5 voucher is equivalent to the 50 credits you previously received and is part of the transition from service credit pricing to the new ArcGIS Platform pricing model. The voucher represents the free tier each account received prior to January 27, 2021 and will be issued monthly until April 30, 2022.

  • If you have an ArcGIS Developer subscription; or

  • If you have an ArcGIS Online or ArcGIS Enterprise account and have developed a commercial use application:

You must migrate from non-metered endpoints to ArcGIS Platform endpoints based on the below timelines for the API or SDK you use to develop your application.

  • If you have an ArcGIS Online or ArcGIS Enterprise account and developed a noncommercial use application, the below migration timelines do not apply.

NOTE: The most recent versions of ArcGIS APIs will use ArcGIS Platform endpoints.

MIGRATION TIMELINE TO ARCGIS PLATFORM SERVICE ENDPOINTS

ArcGIS API for JavaScript

  • Version 4.x: April 30th, 2022.
  • Version 3.x: December 31st, 2022.

ArcGIS Runtime SDK

  • All versions: April 30th, 2022.

REST and open source APIs, etc.

The following must migrate by April 30th, 2022:

Yes, Esri requires a valid email address in order to communicate with you about important information related to your account. If the identity provider you use to sign up for your ArcGIS Developer subscription does not provide us with your email, you will be required to provide it.

The ArcGIS Developer Subscription Essentials Plan is a free subscription provided to users who sign up for a new developer account on the developers.arcgis.com site. The Essentials Plan includes:

  • ArcGIS Developer account
  • Access all ArcGIS mapping APIs
  • Access all location services
  • Securely access and store content and data
  • Free monthly tier of service transactions
  • Free with pay-as-you-go options

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